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I am writing from Argentina regarding an issue with my Steam account. I purchased Dying Light 2: Stay Human – Ultimate Edition at launch, before the edition was renamed to Reloaded Edition. According to your official announcements, all players who owned the Ultimate Edition should receive Dying Light: The Beast for free, added automatically to their Steam library.
However, I have not received The Beast in my library, even after restarting Steam and my PC several times. Since I meet the eligibility requirements (Ultimate Edition owner from the original release), I would kindly like to request your assistance in resolving this issue.
Could you please check my account and grant access to Dying Light: The Beast as promised? If you need proof of purchase, I can provide my Steam receipt or screenshots from my library.
Thank you very much for your help.
I hope this message finds you well.
I would like to kindly ask if you could send me the game Dying Light: The Beast as a gift.
I would really appreciate it. Thank you in advance for your kindness.
Best regards.